Customer Success Associate
Job Description:
Customer Service - Phone, Whatsapp, Showroom, Email, Social
Requirements:
- Prior experience with online or offline customer service a plus
- Prior experience using Zendesk or similar ticketing solution a plus
- Enthusiasm for creating solutions and solving problems
- Enjoy working in an entrepreneurial and start-up culture
- Have the ability to work independently and be self-motivated while still working within a team environment
- Strong attention to detail
- Friendly and enthusiastic demeanor
- Fluent English/Cantonese ideal - written and spoken
- Interest in technology, e-commerce, sustainability a plus
- Available to work in Hong Kong (Retykle cannot provide a visa)
Only successful applicants will be contacted. Email us at brianna.chiu@retykle.com to apply.
Marketing & Ecommerce Intern
Key Responsibilities
- Assist in offline events such as pop up events and other marketing and PR initiatives
- Ecomm operations assistance - order fulfilment, product photography, loading products to website, studio assistance
- Deliver customer service and manage customer experience as a Retykle brand ambassador, drive awareness around sustainability and the concept of circular fashion
- Any relevant ad-hoc duties as required
Ideal Profile
- Candidates with prior customer service/sales/events/ecomm experience are preferred but no previous experience is required - we are happy to train
- Professional and friendly attitude
- English at conversational level, Cantonese a plus but not required
- Quick learner
- Must be able to work in Hong Kong
- Working Hours
- Able to commit to min 3 days/week for at least 8 weeks
- 9:30am-6pm
What's on Offer?
- Fantastic work culture
- Work in a company with a solid track record of environmental awareness
- Work alongside a friendly and warm team who will mentor and train in all touchpoints of a start up
Email your resume and/or cover letter to hello@retykle.com for Hong Kong and to hellosg@retykle.com for Singapore
