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Making a Return
In the event that you are not completely satisfied with your order, fill in the returns form on this page within 7 days of receiving your purchase. If you have chosen in-store pick up as your order shipping method, we would need to receive your returns form submission within 10 days from the date of the shipping confirmation email to be eligible for a return. Please note that all sale items are final sale.
For Hong Kong Customers
We offer free and easy returns for our Hong Kong customers.
After we receive your returns form submission, we will arrange a pick-up for your returns at a convenient time for you. As soon as we receive your package, we will verify the items and process a refund via e-gift card (valid for six months from the date of issue) within 7 business days.
For International Customers
Unfortunately, we are unable to provide free returns to our international customers at this moment.
Please mail your items in a sealed bag/box to the following address:
Unit 8B, 44 Wong Chuk Hang Road
Sing Teck Building, Hong Kong
Please allow up to two weeks for us to process your return. You will receive an email with a refund via e-gift card (valid for six months from the date of issue) shortly after.
If you need further assistance, please email us at email@example.com or call us at +852 3594 6533. We would be very happy to assist you!