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Making a Return
In the event that you are not completely satisfied with your order, fill in the returns form on this page here and deliver the returns free of charge to our Hong Kong office. To be eligible for a gift card refund, all items must be in the same condition as you received them. Please note that all FINAL30 sale items, any items that state final sale in the product description, and undergarments are not eligible for a gift card refund. Orders can be cancelled within 12 hours and will be refunded via gift card. We cannot make exceptions for late returns as sellers will be paid after the return window.
For Hong Kong Customers
We offer free returns for our Hong Kong customers.
After you submit your returns form submission:
Arrange a drop off of your returns at our Hong Kong office within 7 days of receiving your purchase in the mail* or within 10 days of receiving the pick up confirmation email for in-store order pickup.
*In the case of a failed delivery attempt by the courier, please note that the 7 day return period will start from the date the order is available for pick up at the HK Post Office.
Retykle Office: Unit 8D, Sing Teck Building, 44 Wong Chuk Hang Road, Monday to Friday, excluding public holidays, 9:30am-6pm)
OR
Arrange a drop off of your returns in a sealed envelope/box at the closest SF Express location within 7 days of receiving your purchase in the mail or within 10 days of receiving the pick up confirmation email for in-store pickup orders. Upon arrival at a SF Express location, request for a waybill sticker to fill in your contact details as the sender and our contact details below as the receiver. For the shipping fee payment method, choose "Pay by Receiver" or "Cash on Delivery" to receive free shipping.
Receiver Details:
Retykle
Unit 8D, Sing Teck Building, 44 Wong Chuk Hang Road, Wong Chuk Hang, Hong Kong Island, tel: 35946533, Hong Kong, 000000
As soon as you prepare for the shipment, please send us the tracking number via email at hello@retykle.com. After we receive your package, we will verify the items and process a refund via e-gift card (valid for 12 months from the date of issue) within 7 business days.
For International Customers
Unfortunately, we are unable to provide free returns to our international customers at this moment.
Please mail your items in a sealed envelope/box to the following address within 7 days of receiving your purchase:
Retykle
Unit 8D, 44 Wong Chuk Hang Road
Sing Teck Building, Hong Kong
+852 3594 6533
Please allow up to two weeks for us to process your return. You will receive an email with a refund via e-gift card (valid for 12 months from the date of issue) shortly after.
If you need further assistance, please email us at hello@retykle.com or call us at +852 3594 6533. We would be very happy to assist you!
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