Making a Return
In the event that you are not completely satisfied with your order, fill in the returns form on this page here and deliver the returns to our Hong Kong office for an e-gift card refund (valid for 1 year). For secondhand school uniforms returns only, please fill in the form and drop off only the school uniforms at the school's uniform collection box for an e-gift card refund (valid for 1 year). To be eligible for an e-gift card refund, all items must be in the same condition as you received them.
Please note that all FINAL sale/ADDITIONAL % off items, any items that state final sale in the product description, and undergarments are not eligible for a refund. Orders can be cancelled within 12 hours and will be refunded via gift card. We cannot make exceptions for late returns as sellers will be paid after the return window.
For Hong Kong Customers
Returns must be received within 7 calendar days of receiving your order in mail* or within 10 calendar days of receiving the pick up confirmation email for in-store order pickup orders.
*In the case of a failed delivery attempt by the courier, please note that the 7 day return period will start from the date the order is available for pick up at the courier's office.
If returns are received after the eligible return period, they will be automatically added for sale under your seller account.
After you submit your returns form at the bottom of this page:
Drop off your returns at our Hong Kong office:
(BEFORE APRIL 25, 2025) Retykle, Unit 8D, Sing Teck Building, 44 Wong Chuk Hang Road, Wong Chuk Hang, Monday to Friday, excluding public holidays, 9:30am-6pm
(AFTER APRIL 25, 2025) Retykle, Unit 8B, Vita Tower B, 29 Wong Chuk Hang Road, Wong Chuk Hang, Monday to Friday, excluding public holidays, 9:30am-6pm
OR
Ship us your returns to our Hong Kong office at your nearest SF Express location. Upon arrival at a SF Express location, request for a waybill sticker to fill in your contact details as the sender and our contact details below as the receiver. For the shipping fee payment method, choose "Paid By Sender" as Retykle cannot support the shipping costs for returns at this time.
Receiver Details:
(NEW ADDRESS) Retykle, Unit 8B, Vita Tower B, 29 Wong Chuk Hang Road, Wong Chuk Hang, Southern District, +852-35946533, Hong Kong, 000000
As soon as you prepare for the shipment, please send us the tracking number via email at hello@retykle.com. After we receive your package, we will verify the items and process a refund via e-gift card (valid for 1 year from the date of issue) within 7 business days.
For International Customers
Please mail your items in a sealed package to the following address within 7 calendar days of receiving your purchase:
Retykle
Unit 8B, 29 Wong Chuk Hang Road
Vita Tower B, Southern District of Hong Kong Island, Hong Kong, 000000
+852 3594 6533
Please send us the tracking number via email at hello@retykle.com. You will receive an email with a refund via e-gift card (valid for 1 year from the date of issue) shortly after we receive your package.
If you need further assistance, please email us at hello@retykle.com or call us at +852 3594 6533. We would be very happy to assist you!
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