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Making a Return
In the event that you are not completely satisfied with your order, fill in the returns form on this page within 7 days of receiving your purchase.
For Hong Kong Customers
We offer free and easy returns for our Hong Kong customers.
After we receive your returns form submission, we will arrange a pick-up for your returns at a convenient time for you. As soon as we receive your package, we will verify the items and process a refund via e-gift card (valid for six months from the date of issue) within 7 business days.
For International Customers
Unfortunately, we are unable to provide free returns to our international customers at this moment.
Please mail your items in a sealed bag/box to the following address:
Unit 8B, 44 Wong Chuk Hang Road
Sing Teck Building, Hong Kong
Please allow up to two weeks for us to process your return. You will receive an email with a refund via e-gift card (valid for six months from the date of issue) shortly after.
If you need further assistance, please email us at firstname.lastname@example.org or call us at +852 3594 6533. We would be very happy to assist you!