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Terms & Conditions


We inspect every item received to ensure the resale condition and authenticity as well as adherence to our age and brand standards. Then, we determine the retail value, photograph, and list each accepted item. Pricing is based on original retail, brand, age, style and condition.

All goods become the property of RETYKLE Ltd. upon receipt, subject to these terms and conditions. RETYKLE Ltd. retains absolute discretion when it comes to selecting items to be sold on the site and does not negotiate the items that are rejected, the selling price nor the attributed reward value of any accepted item ( RETYKLE Ltd. is not responsible for and cannot guarantee the successful sale of any item that is selected for listing on the site.

If any items remain unsold after 11 months of listing, the seller will have 1 month to reclaim it without a delisting fee, and the return shipping fee will be paid by the seller upon arrival. Any delisted items will require shipping rather than pick up. For the return of any items unsold before 11 months of listing, we will charge a delisting fee of HK$50/item.

If the seller does not reclaim an accepted item before it expires (365 days of listing), the item becomes property of Retykle and will be ineligible for commission. At any later date, the items will no longer be retrievable by request (reclaiming/unsold T&C effective March 1, 2023).

Please note that items can be marked down anytime for sale promotions at Retykle's discretion to help increase the chances of them selling.

In the event that a client does not include their name and email with their bag contents, there is no way for us to attribute the goods submitted.

After we process the seller's items, we will send them a Your Little Shop is Ready email. The number of unaccepted items will be detailed in the email. We do not keep a detailed record of the descriptions of unaccepted items. If the seller would like their unaccepted items to be returned from a specific booking, they must choose ‘Return Insurance’ for the unaccepted item method when making their booking.

If the seller accepts to donate all unaccepted items, we thank them on behalf of the children who will benefit via our charity partners. The unaccepted items are final and cannot be turned into listings but we welcome feedback at any time

For all intents and purposes where there is a conflict or ambiguity as to the meaning in the English and Chinese version, the English version shall prevail.


The website is owned and operated by RETYKLE Ltd. Throughout the site, the terms “we”, “us” and “our” refer to RETYKLE Ltd.

By using or participating in the RETYKLE website or any of its services, tools, or clothing exchange program (collectively, the “RETYKLE site”) you agree to be bound by the Terms and Conditions set out below and on our FAQ page.

RETYKLE reserves the right to change or alter the terms and conditions of at any time with immediate effect upon publication on this website.

Unless otherwise stated, all retails and fees are quoted in Hong Kong Dollars.


Unless otherwise stated, all material appearing on this website is owned by RETYKLE and must not be used, edited, adapted, published or republished without permission. You may request permission to use the copyright materials on this website, including images, by emailing us at


These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with Hong Kong law.


If you have a dispute with RETYKLE, you release us (and our officers, directors, employees, agents, subsidiaries, joint ventures and each of their officers, directors, employees, and agents) from and against any and all claims, demands, causes of action, liabilities, losses and damages of every kind and nature, known and unknown, arising out of or in any way connected with such disputes and/or the use of the RETYKLE Site.


We collect, store, and use your personally identifying information only as described in the RETYKLE Privacy Policy, which forms part of and is subject to this Agreement. Please read the Privacy Policy.


You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.


If you have any questions about this website, please email us at or call us at +852 3594 6533.

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