Frequently Asked Questions
What is RETYKLE?
Retykle is an online consignment store offering new or like new condition clothes from the best children’s and maternity brands from around the world to new families at unbeatable prices. Consignment is a term referring to when goods are sold by a consignee (seller) with a consignor (store with ownership) and is paid a portion of the proceeds (known as commission) when the items sell with the consignor. At Retykle, you can receive up to 88% in commission on the final resale price.
Retykle eliminates the hassles involved in traditional resale channels (photographing, listing, setting price, communicating with prospective buyers, arranging meet up or delivery) and gives you all that time back with a higher return for your sale. The other amazing part is that if you sell to another family, you have done something great by exchanging value with another family or if your item doesn’t sell or isn’t accepted, it will go to families in need via local charities. It’s a win win all around.
Common Questions
It's easy! Just click on "sell" and then click on “book your pickup here” to login or register for a seller account. Click the "start selling" page and select your preferred service - Home/Office Pick Up or Drop Off. If you live on Hong Kong Island, Kowloon & New Territories, your pick up would be free of charge. Alternatively, you can drop off items at our Wong Chuk Hang studio (Unit 8D, 44 Wong Chuk Hang Road, Sing Teck Building, M-F, 9:30am-6pm) at your convenience or one of our several drop off locations across Hong Kong, including locations in Kowloon/Outlying areas.
Fill up any bag with items that meet RETYKLE ABC standards, include your name, email and booking reference in the bag for the pick up or drop off. Once we receive your items, we will take care of the rest. Sit back and earn commission via Retykle credit (pays 22-88% of selling price), Paypal transfer or HK bank transfer (pays 20-80% of selling price) each time one of your items sell. Your earnings are calculated based on the final resale price of your items and its associated commission rate from the chart here.
If you are a retailer with excess inventory and would like to sell over 50 units with us, please contact us directly at hello@retykle.com before making a booking. Please note that if you proceed with a normal booking without an agreement from us, your items will be subject to donation and you will need to cover any associated transportation costs.
Your earnings are calculated based on the final resale price of your item and its associated commission rate from the chart here.
Once your item sells and passes the 14-day waiting period without a customer return, you will be able to instantly redeem your earnings for store credit (Tyke Points) or make a request for cash earnings to your local bank or PayPal account. To learn more about the payout procedure, please login here. click Seller Activity > Get Paid. To update your commission preference, please click Seller Activity > Commission Method.
We accept gently used, good as new and new with tags condition children’s clothing, shoes and accessories size newborn to 14 years old from brands on our accepted brand list. We now accept maternity wear for resale!
Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension and you will be responsible for all transportation costs related to delivery and pick up.
Good as New are items which show no visible signs of wear or use.
Gently Used items are items with a minor flaw that has been detailed in the condition section of the product description. These are items that are too good to pass up despite their minor signs of wear. Gently Used items could show signs of minor fading, minor pilling, fabric wear etc.
New with Tags means that these items have been passed on without any wear whatsoever. They are in the same condition as when they were in their original store with tags.
Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension and you will be responsible for all transportation costs related to delivery and pick up.
Next Business Day Express Shipping (HK Island only excluding certain areas) for a $90 fee
N/A for Tung Chung/Repulse/Stanley/Tai Tam/Shek O. Delivered on the next business day if placed before 11AM or will arrive the following business day. N/A for items larger than a baby carrier. Large items require additional shipping fees, which would be stated in the product description and checkout.
For International Orders:
Singapore orders: HK$100 (US$13) flat fee
China, Japan, Macao, Philippines and Taiwan orders: HK$150 (US$19) flat fee
United States and Malaysia orders: HK$250 (US$32) flat fee
Australia and Rest of the World orders: HK$300 (US$38) flat fee
New Zealand orders: HK$800 (US$102) flat fee
Please note that import fees for your order are not included with our shipping fees and can be charged extra by your local authorities. Please see our returns policy here.Account questions
Selling Questions
Retykle Address:
Unit 8D, Sing Teck Building, 44 Wong Chuk Hang Road, Wong Chuk Hang
Shopping questions
Next Business Day Express Shipping (HK Island only excluding certain areas) for a $90 fee
N/A for Tung Chung/Repulse/Stanley/Tai Tam/Shek O. Delivered on the next business day if placed before 11AM or will arrive the following business day. N/A for items larger than a baby carrier. Large items require additional shipping fees, which would be stated in the product description and checkout.
Please note that some large items may require additional shipping fees, which would be stated in the product description and checkout.
For International OrdersSingapore orders: HK$100 (US$13) flat fee
China, Japan, Macao, Philippines and Taiwan orders: HK$150 (US$19) flat fee
United States and Malaysia orders: HK$250 (US$32) flat fee
Australia and Rest of the World orders: HK$300 (US$38) flat fee
New Zealand orders: HK$800 (US$102) flat fee
Please note that import fees for your order are not included with our shipping fees and can be charged extra by your local authorities.