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Get 10% off your first order using code NEWRETYKLER ✨
Get 10% off your first order using code NEWRETYKLER ✨

Frequently Asked Questions

What is RETYKLE?

Retykle is an online consignment store offering new or like new condition clothes from the best children’s and maternity brands from around the world to new families at unbeatable prices. Consignment is a term referring to when goods are sold by a consignee (seller) with a consignor (store with ownership) and is paid a portion of the proceeds (known as commission) when the items sell with the consignor. At Retykle, you can receive up to 88% in commission on the final resale price.

Retykle eliminates the hassles involved in traditional resale channels (photographing, listing, setting price, communicating with prospective buyers, arranging meet up or delivery) and gives you all that time back with a higher return for your sale. The other amazing part is that if you sell to another family, you have done something great by exchanging value with another family or if your item doesn’t sell or isn’t accepted, it will go to families in need via local charities. It’s a win win all around.

Common Questions

How do I sell with RETYKLE?

It's easy! Just click on "sell" and then click on “book your pickup here” to login or register for a seller account. Click the "start selling" page and select your preferred service - Home/Office Pick Up or Drop Off. If you live on Hong Kong Island, Kowloon & New Territories, your pick up would be free of charge. Alternatively, you can drop off items at our Wong Chuk Hang studio (Unit 8D, 44 Wong Chuk Hang Road, Sing Teck Building, M-F, 9:30am-6pm) at your convenience or one of our several drop off locations across Hong Kong, including locations in Kowloon/Outlying areas. 

Fill up any bag with items that meet RETYKLE ABC standards, include your name, email and booking reference in the bag for the pick up or drop off. Once we receive your items, we will take care of the rest. Sit back and earn commission via Retykle credit (pays 22-88% of selling price), Paypal transfer or HK bank transfer (pays 20-80% of selling price) each time one of your items sell. Your earnings are calculated based on the final resale price of your items and its associated commission rate from the chart here.

If you are a retailer with excess inventory and would like to sell over 50 units with us, please contact us directly at  before making a booking. Please note that if you proceed with a normal booking without an agreement from us, your items will be subject to donation and you will need to cover any associated transportation costs.

How much will I earn? How do I cash out?
Commission - up to 88% of the final resale price

Your earnings are calculated based on the final resale price of your item and its associated commission rate from the chart here.

Once your item sells and passes the 14-day waiting period without a customer return, you will be able to instantly redeem your earnings for store credit (Tyke Points) or make a request for cash earnings to your local bank or PayPal account. To learn more about the payout procedure, please login here. click Seller Activity > Get Paid. To update your commission preference, please click Seller Activity > Commission Method.

What brands & categories do you accept?

We accept gently used, good as new and new with tags condition children’s clothing, shoes and accessories size newborn to 14 years old from brands on our accepted brand list. We now accept maternity wear for resale!

Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension and you will be responsible for all transportation costs related to delivery and pick up. 

What do Good as New, Gently Used and New with Tags mean?

Good as New are items which show no visible signs of wear or use.

Gently Used items are items with a minor flaw that has been detailed in the condition section of the product description. These are items that are too good to pass up despite their minor signs of wear. Gently Used items could show signs of minor fading, minor pilling, fabric wear etc.

New with Tags means that these items have been passed on without any wear whatsoever. They are in the same condition as when they were in their original store with tags.

Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension and you will be responsible for all transportation costs related to delivery and pick up. 

How does shipping work?
For Hong Kong shoppers, shipping is FREE for purchases over HK$500 or a flat rate of HK$40 for purchases under HK$500.

Next Business Day Express Shipping (HK Island only excluding certain areas) for a $90 fee
N/A for Tung Chung/Repulse/Stanley/Tai Tam/Shek O. Delivered on the next business day if placed before 11AM or will arrive the following business day. N/A for items larger than a baby carrier. Large items require additional shipping fees, which would be stated in the product description and checkout. 

For International Orders:

Singapore orders: HK$100 (US$13) flat fee

China, Japan, Macao, Philippines and Taiwan orders: HK$150 (US$19) flat fee

United States and Malaysia orders: HK$250 (US$32) flat fee

Australia and Rest of the World orders: HK$300 (US$38) flat fee

New Zealand orders: HK$800 (US$102) flat fee

Please note that import fees for your order are not included with our shipping fees and can be charged extra by your local authorities. Please see our returns policy here.
Why sell with RETYKLE?
RETYKLE eliminates the hassles involved in traditional resale channels (photographing, listing, setting price, communicating with prospective buyers, arranging meet up or delivery) and gives you all that time back with a higher return for your sale. The other amazing part is that if you sell to another family, you have done something great by exchanging value with another family or if your item doesn't sell or isn't accepted, it will go to families in need via local charities (if you have not purchased return insurance). It's a win-win all around.
Why buy with RETYKLE?
RETYKLE offers unbeatable prices on your favourite brands for almost new or new condition items. Average prices are 70%-90% off original retail prices. The average cost of raising a child in HK is $5.5M (with clothing accounting for approximately $1M of this spend). Consuming new is not only expensive but it's hard on the environment. Resale saves time, money and the planet. RETYKLE takes away any uncertainty you may have about buying secondhand as the quality, condition and authenticity are all checked and guaranteed.

Account questions

How do I set up notifications to ensure that I don't miss out on new arrivals of my tyke's favourite items?
Sign up here for weekly email notifications with personalised recommendations for your tykes' favourite brands and items.
Where can I send feedback or read reviews?
We welcome all feedback - constructive and positive. You can send direct feedback to the founder - sarah@retykle.com. If you have any issues with an order or questions about your sales, contact hello@retykle.com. To read reviews, you can look at what our community is saying on social media: facebook and instagram.

Selling Questions

What can I sell at RETYKLE?
We accept children's and maternity clothing, accessories (excluding undergarments such as tights and underwear) and shoe size newborn to age 14. This will be revised in future to include expanded categories so please check back often. All items must comply with our ABC Standards and Accepted Brand List to be approved for listing. There are no restrictions on seasonality but keep in mind that seasonal clothes sell better within their corresponding season. Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension and you will be responsible for all transportation costs related to delivery and pick up. 
If you are a retailer with excess inventory and would like to sell over 50 units with us, please contact us directly at  before making a booking. Please note that if you proceed with a normal booking without an agreement from us, your items will be subject to donation and you will need to cover any associated transportation costs.
How do I prepare my items for sale? Is there a minimum/maximum number of items I can send?
Just make sure all items are freshly washed and meet our ABC standards and are included on our accepted brand list and then fold and load them into any bag with your name & email. We request a minimum of 10 items for our pick up service but for drop offs at our studio or brand partner locations, there is no minimum requirement. We always suggest sending multiple items at a time to save time on multiple submissions in future and to increase your overall earnings potential. There is no maximum amount of items you can send at one time.
Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension and you will be responsible for all transportation costs related to delivery and pick up.
If you are a retailer with excess inventory and would like to sell over 50 units with us, please contact us directly at  before making a booking. Please note that if you proceed with a normal booking without an agreement from us, your items will be subject to donation and you will need to cover any associated transportation costs.
Can I send items from high-end brands which are not on your accepted brand list?
We are always happy to review new brands which we may have overlooked. We just ask that you send us an email in advance of sending your items so that we can review for preliminary email acceptance (items still need to be inspected for quality and condition upon receipt). Please email us with the brand of the items you wish to sell and we'll get back to you quickly with a response from our customers' email:  hello@retykle.com
Can I schedule a drop off rather than scheduling a pick up?
Yes! Please login or register for a seller account here and click the "Start Selling" page to see our drop off locations across Hong Kong. 
Can I send my items via post to you?
Yes! You can send your items via post to us. Our address is Unit 8D, 44 Wong Chuk Hang Road, Sing Teck Building. Make sure to let us know that you have sent us some items including the tracking details to hello@retykle.com.
Can I send purchases I would like to return in my seller bag?
Returns need to be processed separately with an authorization and cannot be included with your seller bag contents.
Can I become a seller outside of Hong Kong?
Yes, we have international sellers, but unfortunately, we cannot cover the shipping fees at this time. If you would like to sell with us, please see our accepted brands list here and email us at hello@retykle.com for further steps.

Retykle Address:

Unit 8D, Sing Teck Building, 44 Wong Chuk Hang Road, Wong Chuk Hang
How will I know my items have been safely received at RETYKLE? When will my accepted items be posted for sale?
You will receive an email as soon as your items have been received and sorted. Your unaccepted items (if there are any) will be detailed in an email to you. Accepted items will be posted on the site within approximately 15 business days of receipt.
Unaccepted and unsold items: What happens to them? Can I get mine returned to me? 
After we process your items, we will send you a Your Little Shop is Ready email. The number of unaccepted items will be detailed in the email. We do not keep a detailed record of the descriptions of unaccepted items. If you would like your unaccepted items to be returned to you from a specific booking, please click ‘Return Insurance’ for the unaccepted item method when you make your booking.
If you accept to donate all unaccepted items to charity, thank you on behalf of the children who will benefit via our charity partners. If you do not choose an unaccepted item method at the time of booking or drop off, the unaccepted item method will be default to donate to charity. The unaccepted items are final and cannot be turned into listings but we welcome your feedback at any time .
If any items remain unsold after 11 months of listing, the seller will have 1 month to reclaim it with a delisting fee of $10/item deducted from future earnings (effective February 23 2024), and the return shipping fee will be paid by the seller upon arrival. Any delisted items will require shipping rather than pick up. For the return of any items unsold before 11 months of listing, we will charge a delisting fee of HK$50/item. If the seller does not reclaim an accepted item before it expires (365 days of listing), the item becomes property of Retykle and will be ineligible for commission. At any later date, the items will no longer be retrievable by request (reclaiming/unsold T&C effective March 1, 2023).
What will I earn? How and when will I receive my earnings?
Your earnings are calculated based on the final resale price of your item and its associated commission rate from the chart here. The resale price is determined by RETYKLE and can be reduced to increase the chances of sale before the listing expiry period. You will receive an email upon each successful sale.
Once your item sells and passes the 14-day waiting period without a customer return, you will be able to instantly redeem your earnings for store credit (Tyke Points) or make a request for cash earnings to your local bank or PayPal account under Get Paid. To update your commission preference, please click Commission Method.
If the buyer of my item makes a return, will I be able to keep my commission? Will my item be re-listed?
No, you will not receive commission from the sale if the item is returned to us. If an item is returned to us and restocked, you will receive commission on the item upon a successful sale.
Your item will be re-listed but you will only receive commission once from the original sale.
How do you assign retails? Do I get a say in whether my item goes on markdown and if it does, how does this affect my earnings? Can I provide feedback?
Resale prices are assigned based on research, industry insights, original retail price, condition, age, brand desirability and style desirability. As a general rule, the newer the item (with original tags is best) and the higher the original retail value, the higher the listing price. The retail prices set (including markdown prices) are non-negotiable. Please note that items can be marked down anytime for sale promotions at Retykle's discretion to help increase the chances of them selling. For markdowns, sellers will receive the same commission rate on the markdown price. We would never turn away valuable feedback so if you would like to dispute a retail price for one of your items, please raise the issue with our customer service team along with your reason for contesting the price. Contact hello@retykle.com
Can I sell items that have my child's name on the tag?
Yes, as long as all brand and care labels are still intact and legible.
When you offer a promo code to buyers, does the discount applied at checkout affect my earnings as the seller?
Yes. A promotion code is viewed as equivalent to a markdown. It's a vehicle to help you sell your goods. Both RETYKLE and seller take a lower earning when a promotion code is applied to a transaction.
How can I help promote my items to sell?
You can click on the social share icons in the product detail of your item to promote your items directly via your social media accounts. You will increase the visibility and sales potential for your items.
Can Brands sell excess or past season stock directly to RETYKLE?
Yes. If you are a brand which is on our accepted brand list or has a similar product proposition, we would be happy to discuss how we can work together. We take on past season stock from select brands. Please contact sarah@retykle.com.

Shopping questions

What are the Shipping Terms & Costs?
For Hong Kong shoppers, shipping is FREE for purchases over HK$500 or a flat rate of HK$40 for purchases under HK$500.

Next Business Day Express Shipping (HK Island only excluding certain areas) for a $90 fee
N/A for Tung Chung/Repulse/Stanley/Tai Tam/Shek O. Delivered on the next business day if placed before 11AM or will arrive the following business day. N/A for items larger than a baby carrier. Large items require additional shipping fees, which would be stated in the product description and checkout. 

vice is not available for large items - anything larger than a baby carrier.

Please note that some large items may require additional shipping fees, which would be stated in the product description and checkout.

For International Orders

Singapore orders: HK$100 (US$13) flat fee

China, Japan, Macao, Philippines and Taiwan orders: HK$150 (US$19) flat fee

United States and Malaysia orders: HK$250 (US$32) flat fee

Australia and Rest of the World orders: HK$300 (US$38) flat fee

New Zealand orders: HK$800 (US$102) flat fee

Please note that import fees for your order are not included with our shipping fees and can be charged extra by your local authorities.
Shoppers can only request for a tracking update for their order within 5 months from the date of purchase as couriers can only provide further information about delivery within that time-frame. 
Can I sign up for personalised alerts that are tailored to my children's sizes, gender and/or my favourite brands?
Yes, you can! Sign up here for weekly email alerts with personalised recommendations for your tykes' favourite brands and items.
Do you accept Returns? Are there any exceptions? What if I miss the return period?
Yes! If an item doesn’t fit or isn't as you expected, please complete the steps as stated in our return policy here. Upon a successful return, we will refund the items in full via store credit. If you've missed the return period, we cannot process a refund, but we would be happy to inspect it for resale.
What happens to my Tyke Points if I return some of my purchased items?
Please note that Tyke Points accrued for items that have been returned and refunded will be deducted from your account. For example, if you return an item for a value of HK $50, your total accrued amount of points will be reduced by 5000 points. 
Do you GUARANTEE Quality & Authenticity?
Absolutely. Each item that is posted has gone through rigorous inspection for quality and authenticity. We stand behind our listings so if you receive an item that you don't feel matched the quality promised or you question the authenticity, we will take the item back with free return shipping. Any seller who attempts to submit counterfeits to RETYKLE will have their accounts banned immediately.
How do I know if I'm ordering the right size since all brands seem to fit differently?
This can be a big challenge for parents, as the sizing can seem drastically different from one brand to another. We list the manufacturer’s sizing. If you're unsure about how a particular brand fits and have questions, email us at hello@retykle.com. We can arrange to send you exact measurements if requested.
How long do items stay in my shopping cart? Why did an item disappear from my cart?
All items are one of a kind or limited quantity and as a result, they are sold on a first come first serve basis. If an item disappears from your cart before you had a chance to check out, it means that it sold to another customer. It's best to claim what you want by checking out quickly. You can use the quick shop option for the fastest checkout.
How long will it take for my order to arrive?
For Hong Kong orders, deliveries will arrive at your door within 2-5 working days of placing your order. For international orders, deliveries will arrive at your door in 7-14 days from the date of placing your order.
When will I receive my store credit refund for returned goods?
Once we receive your return package, we will inspect and approve the return with full store credit refund within 7 days.
Do you offer gift cards?
Yes we offer physical gift cards (in HKD $250, $500, $1000, $1500 and $3000, $5000 denominations) which can be purchased here as well as e-gift cards in any denomination you choose. 
How long are Retykle gift cards valid for?
Unless otherwise stated, a Retykle gift card - printed or electronic - is valid for 12 months from the date of issue. 
Do you offer promotion codes?
We occasionally offer promotion codes for discounts. The best way to find out about these limited time offers is to sign up for our newsletter, follow us on facebook and instagram and to check the site often.
How do you determine original retail prices?
Original retail prices (those crossed out) are either based on the tags on the garment or they are well researched through cross-referencing multiple sites and retailers to achieve accurate estimates.
What can I do if I suspect an item I purchased is not authentic to the brand label?
We take any claim of counterfeits very seriously. We will accept a free return and investigate the seller for account suspension and reporting.
Which shipping carrier do you use to ship my items?
For local Hong Kong shipments, we primarily use SF Express and HK Pickupp. For international shipments, we use a variety of carriers with tracking.

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