Frequently Asked Questions

It's easy! Just click on "sell" and then click on “book your pickup here” to login or register for a seller account. Click the "start selling" page and select your preferred service - Home/Office Pick Up or Drop Off. If you live on Hong Kong Island, Kowloon & New Territories, your pick up would be free of charge. Alternatively, you can drop off items at our Wong Chuk Hang studio (Unit 8B, 44 Wong Chuk Hang Road, Sing Teck Building, M-F, 9:30am-6pm) at your convenience or one of our several drop off locations across Hong Kong, including locations in Kowloon/Outlying areas. 

Fill up any bag with items that meet RETYKLE ABC standards, include your name, email and booking reference in the bag for the pick up or drop off. Once we receive your items, we will take care of the rest. Sit back and earn commission via Retykle credit (pays 55% of selling price), Paypal transfer or HSBC bank transfer (pays 50% of selling price) each time one of your items sell. We pay 30% commission for toys.

Cash Commission - 50% Commission

Once we account for our 14-day customer refund waiting period, the payment status for your sold item will update from “pending” to “owing” on your Sales History page here. For all “owing” items, you can choose to cash out instantly by connecting your Stripe Connect account on the same page. If you do not have a Stripe Connect account, you will only need to register one time here with your ID and the associated bank card you would like to link. There will be a 5% transaction fee deducted for each transfer.

Alternatively, you can make a request for a direct bank/PayPal transfer on your Sales History page here and we will automatically transfer your “owing” amounts to your account on the first week of each month.

If you would like to donate your earnings to one of our charity partners here, you can update your preferred charity on your Profile page here. We make accrued annual donations to our charity partners.

To see your complete sales history, login here.

Store Credit Commission (Tyke Points) - 55% Commission

Once we account for our 14-day customer refund waiting period, the payment status for your sold item will update from “pending” to “owing” on your Sales History page here. For all “owing” items, you can choose to convert your earnings for points instantly to your linked customer account on the same page. If you do not click transfer, we will automatically deposit the “owing” balance into your account in the first week of each month. 

*Please note that we pay 30% commission for toys.

We accept gently used, good as new and new with tags condition children’s clothing, shoes and accessories size newborn to 14 years old from brands on our accepted brand list. We now accept maternity wear for resale!

Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension. 

Good as New are items which show no visible signs of wear or use.

Gently Used items are items with a minor flaw that has been detailed in the condition section of the product description. These are items that are too good to pass up despite their minor signs of wear. Gently Used items could show signs of minor fading, minor pilling, fabric wear etc.

New with Tags means that these items have been passed on without any wear whatsoever. They are in the same condition as when they were in their original store with tags.

Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension. 

For Hong Kong shoppers, shipping is FREE for purchases over HK$400 or a flat rate of HK$50 for purchases under HK$400. For Singapore, Japan, Taiwan, China, Macao, Philippines, and Malaysia orders, we offer a flat rate of HK$100 (13USD). For Australia orders, we offer a flat rate of HK$300 (38USD). For US orders, we offer a flat rate of HK$250 (32USD). For other international orders, we offer a flat rate global shipping for HK$300 (38USD). Please note that import fees for your order are not included with our shipping fees and can be charged extra by your local authorities. Please see our returns policy here.

RETYKLE eliminates the hassles involved in traditional resale channels (photographing, listing, setting price, communicating with prospective buyers, arranging meet up or delivery) and gives you all that time back with a higher return for your sale. The other amazing part is that if you sell to another family, you have done something great by exchanging value with another family or if your item doesn't sell or isn't accepted, it will go to families in need via local charities (if you have not purchased return insurance). It's a win-win all around.

RETYKLE offers unbeatable prices on your favourite brands for almost new or new condition items. Average prices are 70%-90% off original retail prices. The average cost of raising a child in HK is $5.5M (with clothing accounting for approximately $1M of this spend). Consuming new is not only expensive but it's hard on the environment. Resale saves time, money and the planet. RETYKLE takes away any uncertainty you may have about buying secondhand as the quality, condition and authenticity are all checked and guaranteed.

Sign up here for weekly email notifications with personalised recommendations for your tykes' favourite brands and items.

We welcome all feedback - constructive and positive. You can send direct feedback to the founder - sarah@retykle.com. If you have any issues with an order or questions about your sales, contact hello@retykle.com. To read reviews, you can look at what our community is saying on social media: facebook and instagram.

We accept children's and maternity clothing, accessories (excluding undergarments such as tights and underwear) and shoe size newborn to age 14. This will be revised in future to include expanded categories so please check back often. All items must comply with our ABC Standards and Accepted Brand List to be approved for listing. There are no restrictions on seasonality but keep in mind that seasonal clothes sell better within their corresponding season. Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension. 

Just make sure all items are freshly washed and meet our ABC standards and are included on our accepted brand list and then fold and load them into any bag with your name & email. We request a minimum of 10 items for our pick up service but for drop offs at our studio or brand partner locations, there is no minimum requirement. We always suggest sending multiple items at a time to save time on multiple submissions in future and to increase your overall earnings potential. There is no maximum amount of items you can send at one time.

We are always happy to review new brands which we may have overlooked. We just ask that you send us an email in advance of sending your items so that we can review for preliminary email acceptance (items still need to be inspected for quality and condition upon receipt). Please email us with the brand of the items you wish to sell and we'll get back to you quickly with a response from our customers' email:  hello@retykle.com

Yes! Please login or register for a seller account here and click the "Start Selling" page to see our drop off locations across Hong Kong. 

Yes! You can send your items via post to us. Our address is Unit 8B, 44 Wong Chuk Hang Road, Sing Teck Building. Make sure to let us know that you have sent us some items including the tracking details to hello@retykle.com.

Returns need to be processed separately with an authorization and cannot be included with your seller bag contents.

Yes, we have international sellers, but unfortunately, we cannot cover the shipping fees at this time. If you would like to sell with us, please see our accepted brands list here and email us at hello@retykle.com for further steps.

Retykle Address:

Unit 8B, 8/F, Sing Teck Building, 44 Wong Chuk Hang Road, Wong Chuk Hang

You will receive an email as soon as your items have been received and sorted. Your unaccepted items (if there are any) will be detailed in an email to you. Accepted items will be posted on the site within approximately 15 business days of receipt.

Your unaccepted items will be detailed in an email along with your accepted items. If you would like your unaccepted items to be returned to you, please click ‘yes’ to Return Insurance when you book your pick up. Return insurance applies to the return of unaccepted items at the time we finish processing your items from the pick-up/drop-off you select the insurance for and items will be returned to you when the Your Little Shop email is sent.  

If you have chosen to pick up your unaccepted items at our office, you will have 7 days to make a request from the date of the Your Little Shop email sent. If we don't hear back within 7 days from the email sent, we will donate your unaccepted items to a charity partner on your behalf.

If you accept to donate all unaccepted items to charity, thank you on behalf of the children who will benefit via our charity partners. The unaccepted items are final and cannot be turned into listings but we welcome your feedback at any time hello@retykle.com.

If any items remain unsold after 6 months, you will have an additional 3 months to reclaim it without a delisting fee, and the return shipping fee will be paid by the seller upon arrival. Any delisted items will require shipping rather than pick up. 

At any later date, the items will no longer be retrievable by request and Retykle can delist and donate items at their discretion. Throughout the online listing period, which may be longer than 9 months, once any item sells successfully, you will earn commission.

Return insurance (HK $50) applies to the return of unaccepted items at the time we finish processing your items from the pick-up/drop-off you select the insurance for and items will be returned to you when the Your Little Shop email is sent. 

You will earn 50% of the sale price in cash for each successful sale, which will be sent to your PayPal account (we cover the PayPal transaction fee) or Hong Kong bank account. If you choose to be paid in store credit: 'Tyke Points', you will earn 55% commission on each sale. The resale price is determined by RETYKLE and can be reduced to increase the chances of sale before the listing expiry period. You will receive an email upon each successful sale. If you earn commission via cash (bank or PayPal transfer), all pending payments past 14 days since the item(s) sold date will be deposited upon email request to hello@retykle.com. The payment will be deposited within 7 days from the request. Please note that only one payment request can be made per month. If you earn commission via store credit (Tyke Points), all pending payments will be automatically deposited once per week to your linked customer account. Please note that we have a waiting period to accomodate for refunds so your payments could be made in the next payment cycle. For an indication of how much you will earn, take a look at our current listings in the brands you are planning to sell.

No, you will not receive commission from the sale if the item is returned to us. If an item is returned to us and restocked, you will receive commission on the item upon a successful sale.

Resale prices are assigned based on research, industry insights, original retail price, condition, age, brand desirability and style desirability. As a general rule, the newer the item (with original tags is best) and the higher the original retail value, the higher the listing price. The retail prices set (including markdown prices) are non-negotiable. Please note that items can be marked down anytime for sale promotions at Retykle's discretion to help increase the chances of them selling. For markdowns, sellers will receive the same commission rate on the markdown price. We would never turn away valuable feedback so if you would like to dispute a retail price for one of your items, please raise the issue with our customer service team along with your reason for contesting the price. Contact hello@retykle.com

Yes, as long as all brand and care labels are still intact and legible.

Yes. A promotion code is viewed as equivalent to a markdown. It's a vehicle to help you sell your goods. Both RETYKLE and seller take a lower earning when a promotion code is applied to a transaction.

You can click on the social share icons in the product detail of your item to promote your items directly via your social media accounts. You will increase the visibility and sales potential for your items.

Yes. If you are a brand which is on our accepted brand list or has a similar product proposition, we would be happy to discuss how we can work together. We take on past season stock from select brands. Please contact sarah@retykle.com.

For Hong Kong shoppers, shipping is free for any purchase over HK$400 or a flat rate shipping of 50HKD (for lower than HK$400). For Singapore, Japan, Taiwan, China, Macao, Philippines, and Malaysia orders, we offer a flat rate of HK$100 (13USD). For Australia orders, we offer a flat rate of HK$300 (38USD). For US orders, we offer a flat rate of HK$250 (32USD). For other international orders, we offer flat rate global shipping for HK$300 (38USD). Please note that import fees for your order are not included with our shipping fees and can be charged extra by your local authorities.

Yes, you can! Sign up here for weekly email alerts with personalised recommendations for your tykes' favourite brands and items.

Yes! If an item doesn’t fit or isn't as you expected, please complete the steps as stated in our return policy here. Upon a successful return, we will refund the items in full via store credit. If you've missed the return period, we cannot process a refund, but we would be happy to inspect it for resale.

Please note that Tyke Points accrued for items that have been returned and refunded will be deducted from your account. For example, if you return an item for a value of HK $50, your total accrued amount of points will be reduced by 50 points. 

Absolutely. Each item that is posted has gone through rigorous inspection for quality and authenticity. We stand behind our listings so if you receive an item that you don't feel matched the quality promised or you question the authenticity, we will take the item back with free return shipping. Any seller who attempts to submit counterfeits to RETYKLE will have their accounts banned immediately.

This can be a big challenge for parents, as the sizing can seem drastically different from one brand to another. We list the manufacturer’s sizing. If you're unsure about how a particular brand fits and have questions, email us at hello@retykle.com. We can arrange to send you exact measurements if requested.

All items are one of a kind or limited quantity and as a result, they are sold on a first come first serve basis. If an item disappears from your cart before you had a chance to check out, it means that it sold to another customer. It's best to claim what you want by checking out quickly. You can use the quick shop option for the fastest checkout.

For Hong Kong orders, deliveries will arrive at your door within 2-5 working days of placing your order. For international orders, deliveries will arrive at your door in 7-14 days from the date of placing your order.

Once we receive your return package, we will inspect and approve the return with full store credit refund within 7 days.

Yes we offer physical gift cards (in HKD $250, $500, $1000, $1500 and $3000, $5000 denominations) which can be purchased here as well as e-gift cards in any denomination you choose. 

Unless otherwise stated, a Retykle gift card - printed or electronic - is valid for 12 months from the date of issue. 

We occasionally offer promotion codes for discounts. The best way to find out about these limited time offers is to sign up for our newsletter, follow us on facebook and instagram and to check the site often.

Original retail prices (those crossed out) are either based on the tags on the garment or they are well researched through cross-referencing multiple sites and retailers to achieve accurate estimates.

We take any claim of counterfeits very seriously. We will accept a free return and investigate the seller for account suspension and reporting.

For local Hong Kong shipments, we primarily use Hong Kong Post and SF Express. For international shipments, we use a variety of carriers with tracking.