Frequently Asked Questions
What is RETYKLE?
Retykle is an online consignment store offering new or like new condition clothes from the best children’s and maternity brands from around the world to new families at unbeatable prices. Consignment is a term referring to when goods are sold by a consignee (seller) with a consignor (store with ownership) and is paid a portion of the proceeds (known as commission) when the items sell with the consignor. At Retykle, the commission is 50%/55% for each item sold (toys at 30% commission).
Retykle eliminates the hassles involved in traditional resale channels (photographing, listing, setting price, communicating with prospective buyers, arranging meet up or delivery) and gives you all that time back with a higher return for your sale. The other amazing part is that if you sell to another family, you have done something great by exchanging value with another family or if your item doesn’t sell or isn’t accepted, it will go to families in need via local charities. It’s a win win all around.
Common Questions
It's easy! Just click on "sell" and then click on “book your pickup here” to login or register for a seller account. Click the "start selling" page and select your preferred service - Home/Office Pick Up or Drop Off. If you live on Hong Kong Island, Kowloon & New Territories, your pick up would be free of charge. Alternatively, you can drop off items at our Wong Chuk Hang studio (Unit 8B, 44 Wong Chuk Hang Road, Sing Teck Building, M-F, 9:30am-6pm) at your convenience or one of our several drop off locations across Hong Kong, including locations in Kowloon/Outlying areas.
Fill up any bag with items that meet RETYKLE ABC standards, include your name, email and booking reference in the bag for the pick up or drop off. Once we receive your items, we will take care of the rest. Sit back and earn commission via Retykle credit (pays 55% of selling price), Paypal transfer or HSBC bank transfer (pays 50% of selling price) each time one of your items sell. We pay 30% commission for toys.
If you are a retailer with excess inventory and would like to sell over 50 units with us, please contact us directly at hello@retykle.com before making a booking. Please note that if you proceed with a normal booking without an agreement from us, your items will be subject to donation and you will need to cover any associated transportation costs.
Once we account for our 14-day customer refund waiting period, the payment status for your sold item will update from “pending” to “owing” on the Get Paid page here. For all “owing” items, you can choose to cash out instantly by connecting your Stripe Connect account on the same page. If you do not have a Stripe Connect account, you will only need to register one time here with your ID and the associated bank card you would like to link. There will be a 5% transaction fee deducted for each transfer.
Alternatively, you can make a request for a direct bank/PayPal transfer on the Get Paid page here and we will automatically transfer your “owing” amounts to your account on the first week of each month.
If you would like to donate your earnings to one of our charity partners here, you can update your preferred charity on your Profile page here. We make accrued annual donations to our charity partners.
To see your complete sales history, click Get Paid once you login here.
Store Credit Commission (Tyke Points) - 55% Commission
Once we account for our 14-day customer refund waiting period, the payment status for your sold item will update from “pending” to “owing” on your Get Paid page here. For all “owing” items, you can choose to convert your earnings for points instantly to your linked customer account on the same page. If you do not click transfer, we will automatically deposit the “owing” balance into your account in the first week of each month.
*Please note that we pay 30% commission for toys.
We accept gently used, good as new and new with tags condition children’s clothing, shoes and accessories size newborn to 14 years old from brands on our accepted brand list. We now accept maternity wear for resale!
Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension.
Good as New are items which show no visible signs of wear or use.
Gently Used items are items with a minor flaw that has been detailed in the condition section of the product description. These are items that are too good to pass up despite their minor signs of wear. Gently Used items could show signs of minor fading, minor pilling, fabric wear etc.
New with Tags means that these items have been passed on without any wear whatsoever. They are in the same condition as when they were in their original store with tags.
Please note that if 80% of your items from a pick up or drop off consists of unaccepted brands and/or does not meet our condition guidelines, your seller account will be reviewed for suspension.
For International Orders:
Singapore orders: HK$100 (US$13) flat fee
China, Japan, Macao, Philippines and Taiwan orders: HK$150 (US$19) flat fee
United States and Malaysia orders: HK$250 (US$32) flat fee
Australia and Rest of the World orders: HK$300 (US$38) flat fee
New Zealand orders: HK$600 (US$77) flat fee
Please note that import fees for your order are not included with our shipping fees and can be charged extra by your local authorities. Please see our returns policy here.Account questions
Selling Questions
Retykle Address:
Unit 8B, 8/F, Sing Teck Building, 44 Wong Chuk Hang Road, Wong Chuk Hang
Shopping questions
For International Orders
Singapore orders: HK$100 (US$13) flat fee
China, Japan, Macao, Philippines and Taiwan orders: HK$150 (US$19) flat fee
United States and Malaysia orders: HK$250 (US$32) flat fee
Australia and Rest of the World orders: HK$300 (US$38) flat fee
New Zealand orders: HK$600 (US$77) flat fee
Please note that import fees for your order are not included with our shipping fees and can be charged extra by your local authorities.